bCasino Privacy Policy

At bCasino, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect when you use bCasino, how we use it, who we may share it with, and what rights you have over your data. bCasino is operated by Green Feather Online Limited, a company registered in Malta with Company Number C 80735, licensed by the Malta Gaming Authority under licence number MGA/B2C/445/2017. By registering an account, using our b login credentials, or accessing our services through the b app, you agree to the practices described in this policy.

Information We Collect

When you register for a b casino account, deposit funds, play our games, or contact our support team, we collect a range of personal information necessary to provide our services and comply with our licensing obligations.

• We collect identity information such as your full name, date of birth, gender, and nationality when you register or complete our b register process.
• We collect contact details including your email address, phone number, and residential address.
• We collect financial information such as payment method details, transaction history, deposit and withdrawal records, and information relating to b casino bonus activity.
• We collect technical information including your IP address, device type, browser, operating system, and geolocation data, particularly when you access our services via the b app or our website.
• We collect gameplay data such as bets placed, games played, session duration, and wagering activity across our b slots and live casino products.
• We collect verification documents, including proof of identity and proof of address, which we require before processing any withdrawal request.
• We collect communications you send us, including live chat transcripts and emails sent to our support team.

Information From Third Parties

We may also receive information about you from payment providers, identity verification services, fraud prevention agencies, and affiliate partners who refer you to bCasino. Where you use a b bonus code or b casino bonus codes provided by a third-party affiliate, we may receive information confirming your referral source.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We use your data to create and manage your b casino account and verify your identity, including confirming that you meet the minimum age requirement of 18, or 21 in Estonia, or the applicable age of majority in your jurisdiction.
• We use your information to process deposits and withdrawals, including verifying ownership of payment accounts before releasing a b withdrawal.
• We use your data to detect and prevent fraud, money laundering, and any attempt to circumvent our restricted country list through VPNs, proxies, or device spoofing.
• We use your gameplay and account information to administer bonuses, our VIP Program, Comp Points, and gamification features such as the Login Rewards Calendar and Bonus Crab.
• We use your contact details to send you service-related communications, and where you have opted in, promotional messages regarding a b casino no deposit bonus, b free spins, or other current offers.
• We use your data to comply with our legal and regulatory obligations under Maltese law and our Malta Gaming Authority licence.
• We use aggregated and anonymised data to improve our online casino b services, website performance, and game offering.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you register with bCasino; legal obligation, to comply with anti-money laundering and licensing requirements; legitimate interest, to prevent fraud and improve our services; and consent, where you have opted in to receive marketing communications about our latest b bonus offers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our b app to recognise you when you return, remember your preferences, and analyse how our site is used. Cookies help us keep you securely logged in, remember your account currency selection, and personalise the promotions we display to you. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of our site, including your ability to use b login features smoothly.

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers and financial institutions to process your deposits and withdrawals.
• Identity verification and fraud prevention providers to confirm your identity and protect your b casino account.
• Regulatory bodies, including the Malta Gaming Authority, where required by law or our licence conditions.
• Game providers and platform partners who supply the software behind our b slots, live dealer tables, and other game types.
• Professional advisors, auditors, and dispute resolution bodies such as eCOGRA, where necessary to resolve a complaint.
• Law enforcement agencies, where we are legally required to disclose information.

International Data Transfers

As bCasino serves players internationally, your data may be transferred to and processed in countries outside your country of residence, including within the European Economic Area and beyond. Where we transfer data outside the EEA, we take appropriate steps to ensure adequate safeguards are in place, consistent with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our regulatory obligations, typically five years following account closure, to satisfy anti-money laundering and audit requirements. Where an account becomes inactive or dormant under our terms, we retain the relevant records in accordance with our licence conditions before considering deletion.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, restricted internal access controls, and regular security reviews of the systems supporting our b online casino platform.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data, subject to our legal retention obligations.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent to marketing communications at any time.
• The right to data portability, where technically feasible.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, you can contact our Data Protection Officer at dpo@greenfeatheronline.com. We aim to respond to all requests within a reasonable timeframe in accordance with applicable law.

Marketing Preferences

If you have opted in to receive marketing communications, we may contact you about new promotions, a b promo code, or updates to our loyalty program. You can withdraw your consent at any time by adjusting your account preferences or contacting our support team, and we will stop sending you promotional material accordingly.

Children's Privacy

Our services are not intended for anyone under the applicable minimum age requirement. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with any balance handled in accordance with our terms and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We encourage you to review this page periodically. Continued use of bCasino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@bcasino.com or reach our Data Protection Officer directly at dpo@greenfeatheronline.com. We are here to address any concerns you may have about your privacy while using bCasino.