bCasino Terms and Conditions

Welcome to bCasino. These Terms and Conditions govern your use of our website, our bCasino app, and all games, promotions and services we make available to you. By completing b register and creating an account, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our online casino b services.

Who We Are

bCasino is owned and operated by Green Feather Online Limited, a company registered under the laws of Malta with Company Number C 80735, registered address Elite Business Centre, Trejqa Ta' Box Box, Msida MSD 1840, Malta. Transactions will appear on your card or bank statement as "Green Feather Online". We hold a licence issued by the Malta Gaming Authority, licence number MGA/B2C/445/2017, issued on 16 January 2019. These terms are governed by the laws of the Republic of Malta, and the courts of Malta hold exclusive jurisdiction over any dispute arising from your use of bCasino.

Eligibility and Account Registration

To use b casino online, you must be at least 18 years old, or 21 in Estonia, or the legal age of majority in your country of residence, whichever is greater. When you complete b register, you must provide accurate, current and complete information. We do not permit registration from the United States of America, Israel, the United Kingdom, Jersey, Guernsey or the Isle of Man. Should we discover that a player has circumvented these restrictions, we reserve the right to remove all balances and close the account.

• We require one account per person, household and IP address
• We may request identity documents at any time, and identity is verified on cumulative withdrawals of 2,000 EUR or equivalent
• We prohibit b login through a VPN, proxy, hosting service or any tool that masks your real location or device
• We may block accounts and withhold winnings where device spoofing or location manipulation is detected

You can access your account through our website or through the bCasino app, available for desktop and mobile devices. Your bCasino login credentials are personal to you and must not be shared with any third party.

Currencies, Deposits and Withdrawals

We currently support NZD for our bCasino NZ players, and the account currency is selected during registration. If you wish to change your currency, you must contact our support team, and this may require opening a new account, with any existing balance converted at the exchange rate applicable at that time.

We accept b deposit through more than 20 methods, including Visa, MasterCard, Skrill, Neteller, Payz, Paysafecard, Trustly Pay, Neosurf, AstroPay, PIX, SPEI and Interac, among others. Minimum deposit amounts vary by currency; for example, NZD 5 is the minimum deposit, while the maximum single deposit is 7,000 EUR or equivalent. We do not accept deposits from corporate, business or third-party payment accounts, and deposits funded by cash paid into a bank account, loans or gifts from another person are not accepted unless we expressly approve them.

For b withdrawal, we maintain a target of three working days for processing, though actual completion typically takes 3 to 5 business days, depending on the payment provider and verification checks. Withdrawals are returned first to the original deposit method where possible, and some methods may require payment to a bank account or card held in your own name. Online wallet withdrawals are instant once processed, while card and bank transfer payouts may take up to 4 further working days.

• Monthly withdrawal limit: NZD 20,000 or 15,000 EUR equivalent over a rolling 30-day period
• Maximum daily winnings withdrawal: 100,000 EUR or equivalent, measured 00:00 to 23:59 GMT
• Progressive jackpot payouts are exempt from these caps but may require an additional 14 days
• An administrative fee of 15%, minimum 10 EUR, may apply to withdrawals of funds not played through at least three times

Bonuses and Promotions

We offer a range of promotions, including our Welcome Package of NZD 1,200 and 100 Free Spins across three deposits, along with recurring offers such as Monday Power, Extra Lucky Wednesdays and Cashback Express. Where a b bonus code or b promo code is required, it must be entered correctly at the time of deposit. We do not credit any b casino bonus, b no deposit bonus or b free spins offer where your balance exceeds EUR 1 at the time of deposit, where a withdrawal is pending, or where another bonus is already being claimed.

All bonus funds carry wagering requirements, typically 40x the bonus plus deposit amount for cash bonuses and 25x for free spin winnings, and must be completed within 7 days of being credited. We cap maximum winnings from the Welcome Package at NZD 1,000, with excess bonus funds forfeited upon completion of wagering. A maximum bet of NZD 4.00 per round applies while wagering is active, and we reserve the right to void winnings obtained through prohibited strategies, including equal or low margin betting and the use of feature buy functions.

Our bCasino bonus codes and offers, including any b casino bonus codes referenced in our promotions, are subject to change and may be withdrawn or amended at our discretion, in line with the specific terms published for each promotion.

Our Games and Software

We work with 49 game providers to bring you more than 5,000 titles, including b slots, table games, video poker, bingo, scratch cards and virtual sports. Our b live casino features live baccarat, live blackjack, live roulette, live poker, live dice games and live shows, powered by studios including Evolution Gaming, Pragmatic Play Live and Real Dealer Studios. We reserve the right to add, remove or modify any game, provider or feature at any time without prior notice.

VIP Program and Gamification

Our VIP Program is offered by invitation, though you may also apply directly through our support team. VIP members benefit from a dedicated manager, tailored promotions, faster withdrawals and exclusive gifts. We also operate a Complementary Points system and a gamification suite including Coins, the Login Rewards Calendar, Coin Tournaments and Bonus Crab. Coins hold no monetary value and cannot be withdrawn or transferred, and Shop rewards are subject to the redemption conditions we publish from time to time.

Responsible Gaming

We are committed to promoting safer gambling and provide tools including deposit limits, self-exclusion and reality checks. If you feel your gambling is becoming a concern, we encourage you to contact our support team so we can assist you in setting appropriate limits on your account.

Account Inactivity

We classify an account as inactive after 12 months without login activity. After a further 30 days, a maintenance fee of 5 EUR or equivalent may be deducted monthly until you log in again or the balance reaches zero. Accounts inactive for 12 months with a zero balance are closed, and accounts not accessed for 30 months are treated as dormant.

Complaints and Dispute Resolution

If you have a complaint, we ask that you first contact our support team through live chat or email at support@bcasino.com. Where we cannot resolve your complaint at first contact, it will be escalated through our formal complaints procedure. Complaints must be raised within six months of the incident occurring. We aim to provide a final resolution within 10 working days, extendable by a further 10 working days where necessary. If you remain unsatisfied, you may refer your complaint to eCOGRA as our alternative dispute resolution provider, or to the Malta Gaming Authority through its player support portal or at support.mga@mga.org.mt.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend that you review this page periodically. Continued use of bCasino after any changes take effect constitutes your acceptance of the revised terms.

Contact Us

For general enquiries, please contact us at support@bcasino.com, available 24/7 via live chat. For matters relating to data protection, you may reach our Data Protection Officer at dpo@greenfeatheronline.com.