Play Responsibly at bCasino

At bCasino, we want gaming to remain an enjoyable form of entertainment, not a source of financial or personal harm. We are committed to promoting responsible gaming across every part of our platform, from the b casino online experience on desktop to the b app on mobile devices. This page explains the tools, safeguards and support options we provide to help you stay in control of your play, and where to turn if you or someone you know needs additional help.

Our Commitment to Responsible Gaming

We operate under a licence issued by the Malta Gaming Authority (licence number MGA/B2C/445/2017), and responsible gaming obligations form a core part of how we run our online casino. We design our promotions, our bonus terms and our account features with player protection in mind, and we regularly review our practices to make sure they remain effective. Whether you access your account through b login on our website or through our dedicated mobile application, the same responsible gaming tools and protections apply.

Tools to Help You Stay in Control

We provide a range of account controls that let you manage how much time and money you spend with us. These tools are available whether you play through our b online casino in a browser or via the b app, and we encourage every player to review them soon after registering.

We offer deposit limits so you can set daily, weekly or monthly caps on how much you add to your account.
We allow you to set loss limits, restricting the amount you can lose over a chosen period.
We provide wagering limits so you can control how much you stake across your sessions.
We offer session time reminders that notify you after a set period of continuous play.
We allow you to request a temporary account cooling-off period if you want a short break from playing.

To adjust any of these settings, you can contact our support team, who will guide you through the process from your account dashboard. We aim to apply changes that lower your limits immediately, while any request to increase a limit is subject to a short review period as an additional safeguard.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gaming habits. Some signs that gambling may be becoming a problem include:

Spending more time or money than you originally intended on b slots, live tables or other games.
Chasing losses by depositing again shortly after a loss.
Borrowing money, using credit, or neglecting bills to fund your account.
Feeling anxious, irritable or preoccupied when you are not playing.
Hiding your gaming activity from family or friends.
Using gambling as a way to escape stress, boredom or other difficulties.

If any of these apply to you, we strongly recommend using our account controls and reaching out to one of the independent support organisations listed below.

Bonuses, Promotions and Responsible Play

We offer a range of promotions, including a welcome package, a b casino no deposit bonus where applicable, free spins offers and periodic b bonus codes for existing players. While these promotions are designed to add value to your experience, we remind you that no b promo code or bonus code guarantees a win, and all bonus funds are subject to wagering requirements set out in our promotional terms. We do not award bonuses to players who have self-excluded or set deposit limits that a promotion would breach, and we encourage you to read the terms of any bCasino bonus carefully before opting in. Responsible play means treating bonus funds the same way as your own money, with the same limits and awareness applied.

Support for Players and Their Families

We recognise that problem gambling can affect not only the player but also their family and friends. If you are worried about your own gaming, or about someone else's, we encourage you to speak to one of the independent organisations dedicated to gambling support. These organisations offer confidential advice, counselling and, where needed, referral to specialist treatment services. We also recommend software tools that can block access to gambling websites and apps across all your devices, which can be a useful additional layer of protection alongside the controls we offer directly.

Parental Controls

We take steps to prevent underage access to our b online casino, but we also recommend that parents and guardians install filtering software on any computer, tablet or phone that a minor may use. These tools can restrict or block access to gambling sites entirely, adding an extra layer of protection at the device level, in addition to the age verification checks we apply during b register and account review processes.

How to Reach Us

Our customer support team is available 24/7 through live chat and email, and we are always ready to discuss responsible gaming tools, account limits or self-exclusion requests. You can contact us at support@bcasino.com, and matters relating to data protection can be directed to dpo@greenfeatheronline.com. If you have concerns about your play, please do not hesitate to reach out before your gaming habits become harder to manage. We are here to support you in keeping your experience at bCasino safe, controlled and enjoyable.

FAQ

What is the minimum age to play at bCasino?

We only allow players who meet the minimum legal age to register a b casino account. The minimum age to play with us is 18, or 21 in Estonia, or the age of majority applicable in your country of residence, whichever is higher. When you register, we may ask you to confirm your date of birth and, at a later stage, to verify your identity with supporting documents. We take these checks seriously, and we reserve the right to suspend or close any account where we cannot confirm that a player meets our age requirements.

How does self-exclusion work at bCasino?

If you feel you need a longer break, we offer a self-exclusion facility that allows you to close your bCasino login and prevent access to your account for a period you choose, or on a permanent basis. Once self-exclusion is confirmed, we will not send you marketing communications, and you will not be able to register a new account with us for the duration of the exclusion. We take these requests seriously and will not reverse a self-exclusion decision before the agreed period has ended, even if you contact us to request early reinstatement.

Are there limits on deposits and withdrawals?

We apply minimum and maximum limits on both deposit and b withdrawal transactions to encourage measured play. We accept deposits only from payment methods held in your own name, and we do not accept funds from third-party or corporate accounts. Before processing a larger b deposit or a withdrawal above certain thresholds, we may ask you to complete identity verification. These checks are not only a regulatory requirement but also an additional safeguard that helps us identify unusual account activity that may indicate a player is at risk.

Content updated: September 16, 2026